Return, refund and warranty policy

• Request the return within 7 days of the day you received the item, through the contact details at the bottom of the page, quoting your order number.
• The item must be in its original condition: unused and unfitted, with its box, accessories, labels and protective seal as you received it.
• Bring the invoice or your order number; all your orders are listed in your account.
• Spare parts are checked before fitting: a part that has been fitted, had its seal opened or its protective film removed can only be returned for a manufacturing defect.
• An item returned without meeting these conditions is sent back to you without a refund, unless the fault is in the item itself.

The 7-day right of return does not apply to the following, which are exceptions set out in the E-Commerce Law and its regulations:

• A spare part that has been fitted or test-fitted, or whose seal or protective film has been removed, unless it has a manufacturing defect.
• Consumables once opened, such as adhesives, screen protectors and cleaning kits.
• A part or product specially ordered for your device model at your request that wasn't part of our listed stock; we tell you this before confirming the order.
• Repair, software, backup and data recovery services once we've started performing them with your consent; the warranty on the fitted part still applies.
• Digital products, downloadable files, activation codes and gift cards once delivered, once the code is revealed, or once the download has started, unless they can't be used because of something on our side, in which case we replace them or refund you.
• Appointment bookings once the appointment time has passed.
• Bundles that include digital products: the physical items can be returned under the product conditions, but the digital items can't be returned once delivered.
• An item damaged after delivery by misuse, a drop, liquids, or being opened by a third party.

• If your item arrives defective, damaged or different from what you ordered, tell us within 7 days of delivery and we arrange the return entirely at our expense.
• You choose between an exchange for a sound item, a repair if that's possible and you accept it, or a full refund including the delivery fee.
• A manufacturing defect that appears after 7 days in a spare part or product is handled under the part's warranty or the manufacturer's warranty, and we help you with the process.
• We record the item's condition at handover, so please inspect it on delivery and before paying.

• You can cancel a repair order at any time before the repair starts, free of charge, on WhatsApp or from your order page.
• We only start a repair after confirming the final price with you, and you can decline it and get your device back without paying.
• If the repair isn't possible, we return your device as we received it and you don't pay for a repair that wasn't done. Details in our payment policy.
• There is no diagnostic fee for the repair services listed in the store. If a particular fault needs a paid diagnosis, we tell you the fee before we start.

• We guarantee the part we fit against defects in the part and in the fitting, such as touch, display or charging faults not caused by external damage.
• The warranty starts on the day you get your device back; we confirm its period with you when we confirm your order and write it on your invoice.
• During the warranty we redo the repair or replace the part free of charge, and if that isn't possible we refund the service amount.
• The warranty doesn't cover: breakage, drops or pressure after handover, water or liquid damage, the device being opened or repaired elsewhere, faults unrelated to the fitted part, and system or app issues after handover for software services.
• Backup and data recovery services are handed over after verifying them with you; there is no guarantee for data that couldn't be recovered, and you only pay for what was actually recovered.

• We refund using the same payment method: cash paid on delivery is refunded in cash at the store or by bank transfer to an account (IBAN) in your name, and card or e-wallet payments go back to the same method.
• We issue the refund within 7 business days of approving the return; it may take extra time to show in your account depending on your bank.
• For a defect, an item not as described or a mistake on our part, we refund the full amount including the delivery fee.
• Otherwise we refund the full item price without the original delivery fee, and you bear the doorstep pickup fee if you choose it. There are no restocking fees.
• We send you confirmation of the return and the refund, and it shows in the order status in your account.

This policy is applied in accordance with the E-Commerce Law and its Implementing Regulations and the Consumer Protection Law of Saudi Arabia, and nothing in it limits any right the law gives you. For complaints or questions, contact us first through the details at the bottom of the page; you can also file a complaint with the Ministry of Commerce on 1900 or through the Balagh Tijari app.