Pickup and delivery policy
Last updated: 2 October 2026
We offer two ways to get your device to us: we collect it from your door and bring it back after the repair, or you bring it to the store yourself. This policy explains the coverage area, the fees and the pickup and return steps.
Doorstep pickup and delivery fee
SAR 30.00FreeLimited-time offerThe usual fee is SAR 30.00 for pickup and return delivery within Al-Qatif, and it's free right now as a limited-time offer.
Dropping your device off at the store is always free.
Two ways to get your device to us
1. Doorstep pickup and delivery
We collect your device from you in Al-Qatif, then bring it back after the repair and testing. The fee is shown above.
- You choose a time that suits you when we confirm your order
- We bring the device back to your door after the repair
- You inspect and test it, then pay on delivery
2. Store drop-off
You bring your device to the store or the drop-off point we give you when we confirm your order, and collect it after the repair.
- No fee
- We confirm the address and time when we confirm your order
- You collect your device and pay after testing it
Coverage area
We cover every district of Al-Qatif governorate, including:
- Al-Qatif city
- Al-Majidiyah
- Saihat
- Tarout Island
- Darin
- Anak
- Awamiyah
- Safwa
- Al-Qudaih
- Al-Jish
- Umm Al-Hamam
If you're outside these areas, contact us before ordering so we can confirm pickup is possible.
Doorstep pickup and delivery, step by step
Order the service
Pick the service and your device model in the store, and choose "Doorstep pickup and delivery" at checkout.
We confirm the time
We contact you to confirm the final price and the pickup time.
We collect your device
We collect the device from you at the agreed time and note its visible condition with you.
We repair and test it
We repair the device, test it fully, and let you know when it's ready.
We bring it back
We bring your device back to your door; you inspect and test it, then pay on delivery.
Times and repair duration
- We agree the pickup and return times with you when we confirm your order.
- We tell you the expected repair time before we start; most screen repairs take 30–60 minutes when the part is in stock.
- If the repair isn't possible, we return your device as we received it, and you don't pay for a repair that wasn't done.
Our responsibility for your device
- Your device is in our care from the moment we collect it until we hand it back.
- We note the device's visible condition when we collect it, such as cracks and scratches, and share it with you.
- We only hand the device back to the person who ordered or someone they name, after checking the order number.
- Back up your data and remove the SIM and memory card before handover if the repair doesn't need them. How we protect your data is in our privacy and security policy.
Frequently asked questions
Is doorstep pickup available in Saihat and Tarout?
Yes, we cover every district of Al-Qatif governorate, including Saihat, Tarout, Darin, Anak, Awamiyah, Al-Majidiyah and Safwa.
Can I change the pickup method after ordering?
Yes, tell us when we confirm your order or on WhatsApp before the pickup time.
When do I pay?
When you get your device back after the repair, after inspecting and testing it. Details in our payment policy.