Payment policy
Last updated: 2 October 2026
Our only payment method is pay on delivery: we never ask for an online payment upfront, and you pay only after you've inspected and tested your repaired device yourself.
Pay on delivery only
No upfront payment and no card details when you order. You pay when you get your device back, at your door or at the store, after inspecting and testing it.
How payment works
Order without paying
Pick the service and confirm your order in the store without entering any payment details.
We confirm the final price
We contact you to confirm the price for your device model and part type before we start, and we never repair anything without your approval.
We repair and test the device
We repair the device and test touch, display, cameras, sensors and charging.
You inspect and test
You get your device back at your door or at the store and check the repair yourself.
You pay on delivery
You pay the agreed amount only when you get your device back.
Pricing
- Prices in the store depend on the model and part type, and we confirm the final price with you before the repair.
- No hidden fees: you pay the agreed price, and any pickup and delivery fee is set out in our pickup and delivery policy.
- Your order and its amount appear on your order page and in your account.
If the repair doesn't go ahead
- If the repair isn't possible, or you don't accept the final price, we return your device and you don't pay for a repair that wasn't done.
- If you notice a problem with the repair when you get your device back, tell us before paying so we can fix it.
After payment
- The warranty on the fitted part starts on the day you get your device back, and we tell you its period when we confirm your order.
- For any question about an amount you paid, contact us with your order number through the contact details at the bottom of the page.
Frequently asked questions
Do I pay anything when I order?
No, there's no payment when you order. You only pay on delivery.
What if the price changes after the inspection?
We tell you the final price before we start, and you can accept it or cancel the order without paying for a repair.
Can I pay on delivery with a store drop-off?
Yes, you pay when you get your device back either way: at your door or at the store.