Privacy and security policy

• We handle your device only to repair it, whether the fault is in the hardware or in the system and software.
• We don't look at your photos, chats, files or accounts, and we only open what's needed to test the repair, such as the camera, touch, calls and charging.
• We only ask for your passcode if testing the repair needs it, and we ask you directly. You can change it after you get your device back.
• Only the technician assigned to your order handles your device.
• We only hand the device back to the person who ordered or someone they name, after checking the order number.

We don't back up, move or look at your photos or files unless you give us explicit permission for a service you request yourself, such as a data backup, data transfer or data recovery.

The permission is in writing, in the order notes or on WhatsApp, and states what we copy and why. If a repair needs the device to be erased or reset, we tell you beforehand and only do it with your approval.

• We handle your data only as far as the service needs, and only open a file's contents if you ask us to confirm it was recovered.
• We hand your data back on your device, or on a storage device you bring.
• We permanently delete any temporary copy as soon as we hand back your device and data, and keep no copy of your data after handover.
• We don't share your data with anyone or use it for anything other than the service you asked for.
• We don't bypass the account lock (Apple ID or Google account) on a device whose owner is unknown.

• Your name, mobile number, email and city, the pickup address when you choose doorstep pickup, and anything you write in the order notes.
• While you browse the store: cookies to measure the store's performance, shared with advertising platforms only with your consent.

• To contact you about your order, the pickup time, the repair and payment.
• We don't sell your data or share it with anyone, except what's needed to fulfil your order or what the law requires.
• We keep order records for as long as the law requires for accounting and warranty purposes.

• Back up your data; the steps are in our repair tips.
• Remove the SIM card and memory card if the repair doesn't need them.
• If the screen doesn't work, tell us when you order so we can agree how to test the device.

We comply with the Personal Data Protection Law of Saudi Arabia. You can ask to see, correct or delete the data we hold about you at any time through the contact details at the bottom of the page.