How to back up your phone before a repair

Most repairs don't touch your data, but a backup protects you from any surprise. Make one before you hand your phone in, especially before a software repair or a fresh system install.

On iPhone

1. Connect to Wi-Fi.
2. Open Settings, tap your name at the top, then iCloud.
3. Choose iCloud Backup and turn it on if it's off.
4. Tap Back Up Now and wait until it finishes.

If your iCloud storage isn't enough, back up to a computer instead: with Finder on a Mac, or the Apple Devices app or iTunes on Windows.

On Android

1. Open Settings and look for Backup (usually under Google, or Accounts and backup).
2. Choose Google backup, then Back up now.
3. Make sure your photos are saved in Google Photos.

On Samsung phones you can also use Samsung Cloud, or the Smart Switch app to save a copy on a computer.

WhatsApp chats

Open WhatsApp, go to Settings, then Chats, then Chat backup, and tap Back up.

Before handover

• Make sure you know your Apple ID or Google account password; you may need it after the repair.
• Take out your SIM card, memory card and case.
• Describe the fault clearly in the order notes.

Can't make the backup yourself? Order our data backup service.